1. Delivery range and freight

Delivery range is nationwide, free shipping

2. Delivery time

After the order is successfully placed, we will distribute the goods in the order of order placement. The distribution cycle is about 3 working days, and the goods will arrive in 15-21 days normally; unlimited time delivery and designated time delivery, Saturday, Sunday and national holidays can provide delivery services

3. Arrival time

The arrival time after the order is completed is about 15-21 working days

4. Signature notice

When placing an order, please try to leave an address and contact number that you can sign for.

Please inspect the goods on the spot when you receive them, check whether the outer packaging is intact, whether the variety and quantity of the goods are consistent with the order details, and whether the shopping list is complete. We do not provide unpacking the mobile phone packaging for inspection before signing. If the seal of the outer box is damaged or torn, you have the right to choose to refuse to accept it.

However, if the seal is intact and there is a lack of materials after unpacking, please contact our 24-hour online customer service and keep the package intact.

If you cannot sign for it in person, please entrust someone else to sign for it and strictly follow the second item. The delivery courier is only responsible for delivering the goods to the address specified in the express order. Anyone can sign for the address, such as the counter, and it is not guaranteed to be delivered to the designated person.

For risk considerations, the address and phone number of your order cannot be modified after the purchase is confirmed. Please be sure to fill in the correct address and phone number when placing an order. We apologize for the inconvenience caused to you.

From now on, the delayed orders that cannot be delivered due to insufficient information will be retained by the delivery party for 5 days. We will notify users by email, please reply to the email in the mailbox or contact customer service. We will arrange to return the orders that have not received a response after 5 days. We apologize for the inconvenience caused to you.

5. Return and Refund

1. If the product you ordered is defective, you can request a full refund

2. The return and refund method and conditions are as described on the product sales page and the relevant pages in the ordering process

3. The returned product must keep all products, gifts, accessories, packaging, and all accompanying documents or data intact at the time of shipment. If there is a physical invoice, it should be returned together with the invoice and the signed discount slip and other documents required by relevant laws; otherwise, we may refuse to accept your return and refund request.

4. You understand and agree that if you request a return or exchange, or we cannot accept all or part of your order, or the contract is terminated or invalidated for some reason, and we need to process a refund for you, we may process invoices or discount notes and other documents required by relevant laws on your behalf.

6. Frequently Asked Questions about Delivery

Q1: Can I specify the delivery time when placing an order?

A1: The "transportation company" in the order transportation information corresponds to different delivery times. You can choose to deliver the goods during a specified time period (time period: before 13:00 and 14:00~18:00), excluding Sundays.

Q2: How to complain to the courier?

A2: According to the "transportation company" in the order transportation information, the "transportation company" corresponds to different courier companies, and customers can contact the local service hotline

Q3: How long does it take to deliver?

A3: Under normal circumstances, the goods can be delivered in about 7 working days (excluding Sundays) from the date of the order.

Q4: What should I pay attention to when signing for and inspecting the goods?

A4: Please make sure that the outer packaging is intact. The recipient can refuse to accept goods with damaged outer packaging.

Q5: Do I need to provide documents when receiving the goods?

A5: No. The courier is only responsible for delivering the goods to the address specified in the express order. Anyone can sign for the address, such as the counter. Delivery to the designated person is not guaranteed.

Q6: What should I do if someone else signs for it?

A6: If this happens, please contact the corresponding courier company according to the "Transportation Company" in the order transportation information. Please contact the local service hotline.

Q7: How to check the status of the delivery from the partner manufacturer?

A7: Please check the corresponding courier company according to the "Transportation Company" in the order transportation information to check the status of the goods.

Our customer service will reply to your email online 24 hours a day, seven days a week